To find your serial number go to this link And make sure you are using the correct serial number. Always choose Custom Install in the Creative Suite installer, and then select the products you want to install. If you are trying to install Acrobat 9, Adobe Premiere Pro CS4 (32 bit), or After Effects CS4 (32 bit), then you cannot use the Creative Suite serial number and media. If the error is still showing, go to the next solution. Now, try signing in to your Creative Cloud app. If you are not able to see the Adobe logos, you must check your internet connection and then again try to access the adobe activation servers. The serial number error may be arising due to a fault in your internet connection.
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